Terms and conditions for using FairGo Casino in Australia

By accessing the FairGo Casino platform, creating an account or using any services, you enter into a binding agreement based on these terms and conditions and any rules, bonus conditions or policies referred to in them. If you do not agree, you must not complete registration or use the platform.

Eligibility and legal use

• You are at least 18 years old and of legal age to gamble in your state or territory in Australia.
• You are a resident in a jurisdiction where online gambling and betting on this type of service is allowed.
• You are using the platform on your own behalf, not acting for any third party.
• You are not self‑excluded from gambling services and are not subject to any gambling exclusion order.
• You are not an employee, contractor or agent of the operator, its affiliates or suppliers, and do not have access to non‑public odds or event information.

You are responsible for ensuring that your use of the platform complies with applicable Australian law and any local rules in your place of residence. The operator does not provide legal advice or guarantee that your use of the services is legal in any particular jurisdiction.

Acceptance and changes to terms

Your agreement to these terms takes effect when you first:

• Tick a box or click a button confirming acceptance during registration; or
• Access or use any betting or gaming services on the platform.

The operator may update, amend or replace these terms, game rules, bonus conditions or policies at any time to reflect legal changes, regulatory requirements, technical improvements or business decisions. Where required, reasonable notice will be provided by:

• Posting the updated version on the website; and/or
• Sending a message to your registered email or account inbox.

Continued use of the platform after changes take effect constitutes acceptance of the revised terms. If you do not agree, you must stop using the services and request account closure.

Proper use of the account and services

You agree to use your account and the betting and gaming services only for lawful entertainment purposes. In particular, you must not:

• Create or hold more than one active account.
• Allow any other person to use your account or place bets on your behalf.
• Use the platform for any fraudulent activity, collusion, match‑fixing, odds manipulation, arbitrage based on insider information, or any activity linked to crime.
• Interfere with the operation of the website, mobile app or systems, including through bots, scripts, automated betting software or any cheater tools.
• Attempt to gain unauthorised access to accounts, systems, games, bonus structures or confidential information.

You are responsible for keeping your login details, passwords, authentication codes and payment information secure. Any bet or transaction placed using your credentials is treated as valid, unless technical records show an error or unauthorised access that the operator accepts as proven.

Intellectual property and content protection

All rights in the website, mobile application, software, games, odds displays, event data, graphics, trade marks, logos, text and other content belong to the operator or its licensors. You only receive a limited, revocable, non‑transferable licence to access and use the services for personal, non‑commercial betting and gaming.

You must not:

• Copy, distribute, modify, reverse engineer or decompile the software or any part of the platform.
• Use any content or odds feeds for commercial purposes or to provide betting services to others.
• Reproduce, frame or deep‑link to any part of the website without written consent.

Suspension, closure and access restrictions

The operator may, in its discretion and subject to legal obligations, suspend, restrict or close your account, cancel bets, remove bonus balances or refuse services if it reasonably suspects:

• Breach of these terms or any game or bonus rule.
• Underage gambling or ineligible registration.
• Fraud, collusion, money laundering, terrorism financing or use of criminal funds.
• Abuse of bonuses or promotions.
• Use of the platform in a way that may damage systems, suppliers, other users or regulatory interests.

Where appropriate and where lawfully allowed, you will be informed of the main reason for such action and may be asked to provide additional information, such as identity documents or explanation of transactions.

Limitation of liability

To the extent permitted by Australian law, and subject to your rights under the Australian Consumer Law, the operator:

• Provides the services on an “as available” basis, and does not guarantee continuous access or error‑free operation.
• Is not liable for losses resulting from internet or mobile network failures, latency, service interruptions, delayed or failed communications, or browser or device problems.
• Is not responsible for loss arising from events outside its reasonable control, such as power outages, natural disasters, regulatory orders or failures of third‑party service providers.

Nothing in these terms excludes or limits liability where such exclusion or limitation is not permitted under Australian law, including liability for certain consumer guarantees. Your statutory rights remain in force. To the extent liability can be limited, it is limited to the re‑crediting of bets, the re‑settlement of affected bets, or the refund of amounts paid into your account that relate to the relevant services.

These general betting rules apply to all bets placed through your account on the platform, unless specific game rules, event rules or promotional terms state otherwise. You are responsible for reading the applicable rules before confirming a bet.

Eligibility to place bets

You may place bets only if:

• Your registration has been completed and your account is active.
• Any required identity and age checks have been successfully completed.
• You are physically located in a jurisdiction where betting with this service is allowed at the time of the bet.
• You have sufficient cleared funds in your account balance.

The operator may refuse a bet, limit stake size or restrict access to certain events or odds without providing a reason, where permitted by law.

Bet acceptance and confirmation

• A bet is accepted only when it appears in your betting history as “confirmed” or similar status.
• If a technical error, miscommunication or system failure occurs, bets may be delayed or may not reach the server.
• If you are unsure whether a bet has been accepted, you should check your account history before placing another bet on the same event.

In the case of obvious pricing or odds errors, incorrect event details, or system malfunctions, the operator may:

• Void the affected bet; or
• Settle the bet at the correct odds or conditions as they should have been at the time of placement.

Minimum and maximum bets

• Minimum and maximum stake limits may apply globally or by game, event or bet type.
• These limits may change from time to time, and may also vary by user based on account status, responsible gambling controls or risk assessments.
• Current limits are indicated in the betslip or game interface before you confirm your bet.

Any bet submitted below the minimum stake or above the permitted maximum may be rejected. If a bet is accidentally accepted above a limit due to a technical issue, the operator may adjust the stake to the authorised maximum and settle the bet accordingly.

Calculation of wins and losses

• Payouts for winning bets are calculated based on the odds displayed and confirmed at the time your bet is accepted, subject to correction of obvious errors.
• Your return equals the stake multiplied by the relevant odds, plus any specific bonus or promotional benefit listed in the offer, minus any applicable fees disclosed in advance.
• For multi‑leg bets, such as accumulators, the payout is calculated using the combined odds for all settled legs that have not been voided.

Winnings are credited to your account balance once the relevant event outcome is confirmed and the betting market has been settled. Losses are deducted from your account at the time the bet is settled. Settlement rules for complex markets, abandoned events or postponed fixtures are provided in specific betting rules for each sport or game where applicable.

Betting restrictions and market rules

The operator may apply limits or restrictions, including:

• Limits on total exposure or volume of bets on a particular event or market.
• Restrictions on certain bet types or odds for integrity, risk or regulatory reasons.
• Temporary suspension of markets if there is unusual betting activity, technical issues or integrity concerns.

For sports and racing, individual market rules may specify how bets are settled if an event is abandoned, postponed, shortened, extended or decided by a penalty shoot‑out or similar tie‑breaker. It is your responsibility to read such rules before placing bets.

Bet cancellation, voiding and disputes

Once confirmed, a bet cannot be amended or cancelled by you. Exceptions may apply where the interface explicitly offers an early settlement or cash‑out feature, in which case the conditions of that feature will apply.

The operator may void or adjust bets if:

• A bet was accepted after the relevant event had already started and such bet type should not have been available in‑play.
• The odds, start time or event details were materially wrong at the time of bet placement.
• There is evidence of fraud, collusion, misuse of insider information or unfair advantage.
• Regulatory or legal reasons require cancellation or adjustment.

If you disagree with the settlement of a bet, you should contact customer support promptly, provide bet details and any supporting information. The operator will review system logs, event data and relevant rules. If a dispute cannot be resolved internally, you may be able to escalate to an external dispute resolution body if required by applicable Australian law or licence conditions.

These rules govern how you fund your account, request withdrawals and manage real money balances. By using any deposit or withdrawal option, you agree to the applicable payment terms, fees and verification procedures.

Funding your account

• You may only deposit funds using payment methods held in your own name, such as your own bank account, card, e‑wallet or other approved instrument.
• Third‑party payments, including using another person’s card or account, are not allowed.
• The operator may require minimum deposit amounts that vary by method.

Deposited funds are usually credited to your account once confirmation is received from the payment provider. Timeframes can differ between methods and financial institutions. The operator is not responsible for delays caused by banks, card schemes or other intermediaries.

Available methods, limits and fees

Available deposit and withdrawal methods may include, subject to availability in Australia:

• Debit or credit cards approved under local regulations.
• Bank transfer or direct deposit.
• Selected e‑wallets or digital payment services.
• Prepaid cards or vouchers where permitted.

For each method, the platform may specify:

• Minimum and maximum transaction amounts.
• Any processing or currency conversion fees, if applicable.
• Indicative processing times for deposits and withdrawals.

Some payment providers may apply additional fees or exchange rates outside the operator’s control. You should read the terms of your bank or payment provider before using their services.

Withdrawal rules and processing times

• You may be required to withdraw funds using the same method used for deposit, where technically and legally possible, to comply with anti‑money laundering obligations.
• Before processing withdrawals, the operator may conduct identity and security checks, including KYC verification and review of your betting and bonus history.
• Pending withdrawals may remain in processing status for a period based on the chosen method and internal checks.

Standard processing times are estimates only and may be extended if additional information is needed or if there are public holidays or banking delays. Once funds leave the gambling account and have been processed, responsibility for delays passes to the payment provider.

Account verification and security checks

To protect both you and the platform and to meet AML and counter‑terrorism financing laws in Australia, the operator may require you to provide:

• Proof of identity, such as a passport, driver licence or government photo ID.
• Proof of address, such as a utility bill or bank statement.
• Proof of ownership of payment methods used for deposits and withdrawals.

Until verification is completed, the operator may:

• Limit deposits and betting activity.
• Place restrictions on withdrawals.
• Temporarily suspend the account if required by law or policy.

Transaction restrictions and account reviews

The operator may restrict, delay or block certain transactions where:

• Unusual or suspicious payment patterns are detected.
• The volume of deposits and withdrawals appears inconsistent with recreational betting behaviour.
• There is a mismatch between registration details and payment information.
• Legal or regulatory obligations require additional checks.

In such cases, you may be asked for further documentation or explanation of transactions. Failure to cooperate may lead to cancellation of pending withdrawals, return of funds to the original payment source where possible, or closure of the account subject to legal requirements.

Cancellation of operations

• A deposit may be reversed or cancelled if the payment fails, is charged back, or is flagged as unauthorised by the bank or provider.
• If you have already used any part of such funds for bets, the operator may adjust your balance and, where necessary, void unsettled bets funded by the failed deposit.

You may request cancellation of a pending withdrawal where this function is technically available, but the operator is not obliged to grant such requests once processing has commenced. Once a payment has been completed, it cannot be reversed through the platform. Any errors must be raised promptly so corrective action can be considered in line with legal obligations.

Gambling and betting on any event should be a form of entertainment, not a way to make regular income or solve financial problems. The platform is committed to promoting responsible gambling and to providing tools that help you manage your behaviour.

Principles of responsible use

You are encouraged to:

• Set a budget that you can afford to lose and stick to it.
• Treat all bets as paid entertainment, not as an investment.
• Avoid gambling when stressed, under the influence of alcohol or drugs, or when trying to recover previous losses.
• Take regular breaks and monitor the time you spend on the platform.

If gambling stops being enjoyable or begins to affect your finances, work, studies or relationships, you should seek help and consider using the control tools available on your account.

Account tools and betting controls

Subject to technical availability and local regulation, you may be able to apply one or more of the following controls on your account:

• Deposit limits: Set daily, weekly or monthly limits on how much money you can add to your account.
• Loss limits: Restrict how much you can lose over a selected period, based on net losses.
• Session limits: Cap the time you can remain logged in or actively betting in a single session.
• Reality checks: Enable on‑screen reminders that show how long you have been playing and your net result for that period.
• Time‑out periods: Temporarily block access to betting and gaming services for a chosen period.

Limits and controls may take effect immediately or at the next betting period, and relaxation of limits may be subject to cooling‑off periods to support safer gambling.

Self‑exclusion

If you believe that your gambling is no longer under control or you want to take a longer break, you can request:

• Temporary self‑exclusion for a defined period; or
• Indefinite or long‑term self‑exclusion.

During self‑exclusion:

• You must not attempt to open new accounts or use any alternative access.
• The operator will take reasonable steps to prevent marketing to you during the exclusion period.

Self‑exclusion requests are serious measures. You should provide accurate information and keep contact details up to date to assist implementation.

Support and external resources in Australia

If you are concerned about your own gambling or someone else’s behaviour, free and confidential help is available in Australia. Services include:

• National Gambling Helpline: Call 1800 858 858 for 24/7 counselling and support.
• Gambling Help Online: Visit gamblinghelponline.org.au for live chat, email support and self‑help tools.
• State and territory based Gambling Help services, accessible through local health and community organisations.

These services can provide counselling, financial advice, and support for affected family members. You should seek professional assistance if gambling is causing harm or if you find it difficult to keep to your own limits.

The platform is required to comply with Australian anti‑money laundering and counter‑terrorism financing laws and any equivalent obligations in other relevant jurisdictions. These requirements are designed to prevent the use of gambling services to disguise the origin of funds or support criminal activity.

Legal obligations

Under applicable legislation and regulatory guidance, the operator must:

• Identify and verify customers before providing certain services.
• Monitor account activity and transactions for unusual or suspicious patterns.
• Keep records of identification, transactions and due diligence steps for a minimum period.
• Report suspected money laundering or terrorism financing to relevant authorities, such as AUSTRAC, where required by law.

These obligations apply to all customers and may require additional checks for higher‑risk accounts or transaction types.

Know your customer (KYC) procedures

You agree to cooperate fully with KYC procedures, which may include:

• Providing valid and current identification documents.
• Supplying proof of address and, if necessary, proof of source of funds or wealth.
• Answering reasonable questions about your use of the services.

If you fail to provide requested information or documents, the operator may restrict betting, refuse deposits or withdrawals, suspend the account or close it, subject to applicable law and any instructions from regulators.

Transaction monitoring and suspicious activity

The operator uses risk‑based systems and manual checks to monitor activity, including:

• Large or frequent deposits and withdrawals that are inconsistent with typical recreational betting.
• Rapid cycles of deposits and withdrawals without significant betting activity.
• Use of multiple payment methods or accounts not in your name.
• Bets on certain event types that may indicate match‑fixing or market manipulation.

Where suspicious activity is detected,

• Transactions may be delayed, frozen or refused.
• The account may be reviewed or temporarily blocked.
• Information may be provided to law enforcement or regulators in line with legal obligations.

You are prohibited from using the services to move, conceal or transfer the proceeds of crime or to finance terrorism. Any breach of this rule may lead to permanent account closure and reporting to authorities.

Consequences of AML breaches

If the operator reasonably believes that your account is involved in money laundering, terrorism financing, fraud or any related offence, it may:

• Suspend or close the account without prior notice, subject to legal requirements.
• Freeze funds pending investigation and, where required, pending direction from regulators or law enforcement.
• Void bets placed using funds suspected to be linked to criminal activity.

Where permitted and appropriate, any remaining funds that are not subject to legal hold may be returned to the original payment source once the matter is clarified. Certain activities may also result in the termination of your rights to use the platform in the future.

This section explains how your personal information is collected, used and protected when you use the betting and gaming services. The operator is committed to handling your data in line with applicable privacy legislation in Australia and other relevant jurisdictions.

Types of personal data collected

When you register and use your account, the platform may collect:

• Identification data, such as name, date of birth and verification details.
• Contact details, such as address, email address and phone number.
• Account information, including registration data, login credentials, settings and responsible gambling controls.
• Transaction data, such as deposits, withdrawals, bets placed, bonuses claimed and balances.
• Technical data, including device type, IP address, browser information and usage logs.
• Communication records, such as emails, chat transcripts and complaint correspondence.

Where required for KYC and AML purposes, additional documentation may be collected and stored securely.

Purposes and legal bases for use of data

Your personal data may be used for the following purposes:

• To create, maintain and administer your gambling account and registration.
• To process deposits, bets, bonus credits, withdrawals and other transactions.
• To verify identity, prevent fraud, meet legal and regulatory obligations and manage risk.
• To provide customer support and respond to complaints or questions.
• To personalise aspects of the services and improve the platform.
• To send notices relating to account activity, changes to terms, legal updates and responsible gambling information.

Where marketing communications are permitted by law, these will be provided in accordance with your contact preferences and opt‑out rights.

Data sharing and international transfers

Your information may be shared, on a need‑to‑know basis, with:

• Group companies involved in operating the platform.
• Payment providers, banks and financial institutions that process your transactions.
• Identity verification, fraud prevention and AML service providers.
• Regulators, law enforcement agencies and dispute resolution bodies where required by law.
• Technical and hosting partners that support the operation and security of the services.

Some recipients may be located outside Australia. Where international transfers occur, reasonable steps are taken to ensure that your data is protected in accordance with applicable privacy laws, including by using contractual safeguards where appropriate.

Data retention

Personal data is kept only for as long as needed to:

• Provide betting and gaming services to you.
• Meet legal, tax, AML and record‑keeping obligations.
• Resolve disputes and enforce agreements.

Retention periods may be extended if required by regulators or by law. Once data is no longer required, it is deleted or anonymised where practical.

Your rights under privacy law

Subject to applicable law and certain exceptions, you may have the right to:

• Request access to personal information held about you.
• Ask for corrections if your data is inaccurate or incomplete.
• Object to certain types of processing or request that processing be restricted.
• Withdraw consent to marketing at any time, without affecting your ability to use core services.

Requests to exercise these rights can be made through customer support or any dedicated privacy contact listed on the website. For security, you may be asked to provide identification so your request can be verified.

Cookies and tracking technologies

The platform may use cookies and similar technologies to:

• Keep you logged in during a session.
• Remember preferences and improve user experience.
• Measure performance of games, events and promotional content.
• Help detect fraud and protect security.

You can manage cookie settings through your browser or device; however, blocking certain cookies may affect the functioning of some services.

Protection of your account, personal data and financial transactions is a core priority. A range of technical and organisational measures are used to protect information against unauthorised access, misuse, loss or alteration.

Technical security measures

The platform uses security controls that may include:

• Transport Layer Security (TLS) or equivalent encryption protocols to protect data transmitted between your device and the servers.
• Encrypted storage of sensitive information where appropriate, in line with industry practices.
• Firewalls, intrusion detection systems and access controls on servers and databases.
• Segregation of duties and restricted access to systems that hold financial and personal data.

Systems are monitored for unusual activity and vulnerabilities. Security controls are reviewed periodically and updated where needed to respond to emerging threats.

Account protection and authentication

You are responsible for maintaining the confidentiality of your login details and any authentication codes. To help protect your account, you should:

• Use unique, strong passwords and change them regularly.
• Keep your login details private and avoid sharing them with any other person.
• Log out from the website or app when finished, especially on shared devices.
• Inform customer support promptly if you suspect unauthorised access or notice any irregular bets or transactions.

Where available, multi‑factor or two‑factor authentication may be offered to add an extra layer of protection. You are encouraged to enable such features when they are provided.

Monitoring and incident response

The operator monitors systems and transactions to:

• Detect unauthorised login attempts and suspicious patterns of account use.
• Identify unusual betting activity, potential account takeover or bonus abuse.
• Respond promptly to security alerts and investigate possible incidents.

If there is a suspected or confirmed security breach that may affect your rights or freedoms, the operator will act in line with legal and regulatory requirements, which may include notifying you and relevant authorities.

Your role in maintaining security

Security is a shared responsibility. To reduce risk, you should:

• Install and update reputable antivirus and anti‑malware software on your devices.
• Use secure networks and avoid public Wi‑Fi when accessing your account or processing payments.
• Regularly review your account statements, betting history and transaction records.
• Report any suspicious emails, messages or calls that claim to be from the operator and request your password or financial details.

The operator will never request your full password or PIN via email, SMS or unsolicited phone call. If you are unsure whether a communication is genuine, contact support using the details listed on the website before responding.

By continuing to use the services, you acknowledge that while reasonable security measures are in place, no system can be fully guaranteed against all risks. The operator takes reasonable steps to reduce these risks in accordance with legal and industry standards.